Developed in Visual Studio 2003, this web application was a central application for help desk management in ASA Group, Sarajevo. Through the time, this application evolved and with a couple of new functionalities, it started to be used in Central bank of B&H  from the year 2010. as an application for:

• Incident management,
• Help desk management,
• Project management;

The application has its custom forms of authentication, where roles on different modules are done by placing users into different groups. (with the possibility to restrict users to read, write, or both)